Effective Date: [Insert Date]
This Cancellation & Refund Policy explains the general approach followed by Man Agency ("we", "us", or "our") regarding cancellation requests, returns, replacements, refunds, and related matters.
This policy should be read together with our Terms & Conditions, Shipping & Delivery Policy, and any specific terms or arrangements communicated in relation to an individual order.
1. General Policy
Orders, payments, and transactions may vary depending on the products involved, order requirements, availability, delivery arrangements, applicable legal or regulatory requirements, and other relevant circumstances.
For this reason, cancellation, return, replacement, and refund requests may be considered on a case-by-case basis unless specific terms have been communicated for a particular transaction.
Nothing in this policy is intended to limit any rights or obligations that cannot be excluded or limited under applicable law.
2. Cancellation Requests
Customers who wish to cancel an order should contact Man Agency as soon as possible using the contact details provided on our website.
The possibility of cancelling an order may depend on factors including:
- Whether the order has been confirmed or processed
- Product availability and allocation
- Whether payment has been received or processed
- Whether the order has been prepared, dispatched, collected, or delivered
- Any transportation or delivery arrangements already made
- Applicable legal, regulatory, safety, or operational requirements
Submitting a cancellation request does not automatically guarantee that the order can be cancelled.
We will review the request based on the circumstances of the transaction and applicable requirements.
3. Refund Eligibility
Refund requests may be considered where appropriate based on the specific circumstances of the order.
Factors that may be relevant include:
- Whether the order or transaction was successfully completed
- Whether payment was received more than once due to a technical or processing issue
- Whether a confirmed order could not be fulfilled
- Whether there was an error relating to the transaction
- Whether products were unavailable or could not be supplied
- Whether an issue occurred during the fulfilment process
- Applicable legal requirements and customer rights
The circumstances listed above are examples only and do not guarantee that a refund will be issued in every case.
4. Returns and Replacements
The availability of returns or replacements may depend on the nature of the product, the condition of the product, whether it has been delivered, collected, opened, used, handled, or otherwise affected, and any applicable legal or safety requirements.
Certain products may not be suitable or legally permitted for return, collection, transportation, replacement, or resale after delivery or transfer to the customer.
Where a return or replacement request is received, we may review the relevant circumstances and determine an appropriate course of action in accordance with applicable law and any terms communicated for the transaction.
5. Damaged, Incorrect, or Missing Products
If you believe that you have received an incorrect product, a damaged product, or that there is a discrepancy with your order, please contact us within a reasonable time after becoming aware of the issue.
To help us review the request, we may ask for relevant information such as:
- Order or transaction details
- A description of the issue
- Photographs or other supporting information, where appropriate
- Any other information reasonably necessary to review the request
Each request will be assessed based on the available information, the circumstances of the transaction, and applicable requirements.
6. Refund Method
Where a refund is approved, we may process it through the original payment method where reasonably practicable or through another appropriate method, subject to applicable payment procedures and legal requirements.
Where payments are processed through a third-party payment service provider, including Razorpay, the processing of a refund may also be subject to the procedures, systems, and timelines of the relevant payment provider, bank, or financial institution.
The time required for a refund to be reflected in a customer's account may vary depending on the payment method and the relevant financial or payment service provider.
7. Payment and Transaction Issues
If you experience a payment issue, including an unsuccessful transaction, duplicate payment, or a payment-related error, please contact us with the relevant transaction details.
We may review the matter and, where necessary, coordinate with the relevant payment service provider to verify the transaction and determine the appropriate next steps.
The outcome of a payment-related request may depend on transaction verification, payment processing records, applicable procedures, and other relevant circumstances.
8. Non-Refundable Amounts and Charges
Certain amounts, charges, costs, or services associated with an order may not be refundable where they have already been incurred, processed, or are otherwise non-refundable under applicable arrangements or law.
Any decision regarding such amounts will take into account the circumstances of the transaction, applicable terms, and applicable legal requirements.
We will not retain amounts where a refund is required under applicable law.
9. Right to Refuse or Limit a Request
Man Agency may refuse, limit, or modify a cancellation, return, replacement, or refund request where reasonably justified by the circumstances of the transaction, provided that such action is consistent with applicable law.
Examples may include situations involving:
- Fraudulent or misleading information
- Unauthorised or suspicious transactions
- Products that have been improperly handled or altered after delivery
- Requests that cannot reasonably be verified
- Legal, regulatory, safety, or transportation restrictions
Each matter may be reviewed based on its individual circumstances.
10. Products Subject to Legal or Safety Requirements
Certain products offered by Man Agency may be subject to specific laws, regulations, safety requirements, transportation restrictions, storage requirements, licensing requirements, or other conditions.
These requirements may affect whether an order can be cancelled, returned, collected, transported, replaced, or refunded.
Man Agency may take appropriate action where necessary to comply with applicable legal or safety requirements.
11. Contacting Us About a Cancellation or Refund
If you wish to request a cancellation, return, replacement, or refund, please contact us with the relevant order or transaction details.
Providing complete and accurate information may help us review your request more efficiently.
Man Agency
170/264, K.K. Nagar, Sivakasi - 626 130
Tamil Nadu
Email: support@man-agency.com
Phone: +91 98765 43210
12. Changes to This Policy
We may update this Cancellation & Refund Policy from time to time to reflect changes in our business operations, products, payment processes, or applicable requirements.
The updated version will be published on this page with a revised effective date where appropriate.
This policy provides general information about cancellation and refund requests. Specific orders may be subject to additional terms or arrangements communicated during the transaction. Nothing in this policy is intended to exclude, restrict, or override any customer rights or legal obligations that cannot be excluded or limited under applicable law.