Effective Date: [Insert Date]
This Shipping & Delivery Policy explains the general approach followed by Man Agency ("we", "us", or "our") regarding the delivery, collection, or other fulfilment of products purchased or arranged through our website or through direct communication with us.
This policy should be read together with our Terms & Conditions and any specific terms communicated in relation to an individual order.
1. Order Confirmation
Submitting an enquiry, placing a request, or making a payment does not automatically guarantee the acceptance, availability, or fulfilment of an order.
Orders may be subject to confirmation based on factors including:
- Product availability
- Order details and quantity
- Delivery location
- Payment confirmation
- Applicable legal or regulatory requirements
- Transportation and operational considerations
Where necessary, additional information or confirmation may be requested before an order is processed or delivery arrangements are made.
2. Delivery Availability
Delivery or shipping availability may vary depending on the customer's location, the nature of the products, transportation options, and other applicable requirements.
Certain products may be subject to restrictions or special requirements relating to transportation, storage, handling, or delivery. As a result, delivery may not be available to all locations.
Man Agency reserves the right to determine whether delivery can be arranged for a particular order, subject to applicable law and operational feasibility.
3. Delivery Timelines
Any estimated processing, dispatch, or delivery timelines communicated to customers are estimates only unless expressly confirmed otherwise in writing.
Actual timelines may vary due to factors including:
- Product availability
- Order verification or confirmation
- Transportation arrangements
- Weather or other external conditions
- Governmental or regulatory restrictions
- Operational requirements
- Circumstances beyond our reasonable control
We will make reasonable efforts to communicate relevant updates where appropriate. However, delivery by a specific date or time cannot be guaranteed unless expressly agreed in writing.
4. Shipping and Delivery Charges
Shipping, delivery, transportation, handling, or other applicable charges may vary depending on the order, delivery location, quantity, transportation method, and other relevant factors.
Where applicable, such charges will be communicated to the customer before or during the order confirmation process.
Additional charges may apply where reasonably necessary due to changes in delivery requirements, customer requests, location-related considerations, or other circumstances. Where reasonably practicable, customers will be informed of applicable charges.
5. Customer Responsibilities
Customers are responsible for providing accurate and complete information required for the order and delivery process, including contact and delivery details.
Customers may also be required to:
- Be available or arrange for an authorised person to receive the order
- Provide any information reasonably required to complete delivery
- Follow applicable requirements relating to the receipt, storage, handling, possession, or use of the products
Delays or additional costs resulting from incorrect, incomplete, or unavailable customer information may affect the delivery process.We will make reasonable efforts to communicate relevant updates where appropriate. However, delivery by a specific date or time cannot be guaranteed unless expressly agreed in writing.
6. Failed or Delayed Delivery
If delivery cannot be completed due to incorrect information, customer unavailability, access restrictions, regulatory requirements, transportation issues, or other relevant circumstances, we may contact the customer to discuss available options.
Any re-delivery, collection, cancellation, refund, or additional charges will be considered based on the circumstances of the order, applicable terms, and applicable law.
7. Delivery Through Third Parties
Where delivery, transportation, or logistics services are provided by a third party, the delivery process may also be subject to that service provider's applicable terms, procedures, and operational requirements.
Man Agency may rely on third-party service providers where appropriate to facilitate transportation or delivery.
8. Inspection of Orders
Customers are encouraged to check their order and report any apparent issue or discrepancy within a reasonable time after receipt.
Any request relating to missing, damaged, incorrect, or otherwise affected products will be reviewed based on the circumstances, available information, applicable terms, and applicable law.
Reporting an issue does not automatically guarantee a replacement, refund, or other outcome. Any such request will be considered in accordance with the relevant circumstances and applicable requirements.
9. Regulatory and Safety Requirements
Certain products offered by Man Agency may be subject to laws, regulations, safety requirements, transportation restrictions, licensing requirements, age restrictions, or other conditions.
We may delay, modify, cancel, refuse, or restrict delivery where reasonably necessary to comply with applicable laws, regulations, safety requirements, or other legitimate operational requirements.
Nothing in this Shipping & Delivery Policy requires Man Agency to arrange transportation or delivery in a manner that would violate applicable law or safety requirements.
10. Changes to Delivery Arrangements
Where reasonably necessary, delivery arrangements may be changed due to product availability, transportation limitations, legal or regulatory requirements, operational circumstances, or events beyond our reasonable control.
Where appropriate, we may contact the customer to discuss alternative arrangements.
11. Changes to This Policy
We may update this Shipping & Delivery Policy from time to time to reflect changes in our business operations, delivery practices, products, or applicable requirements.
The updated version will be published on this page with a revised effective date where appropriate.
12. Contact Us
If you have questions regarding shipping, delivery, or an existing order, please contact us:
Man Agency
170/264, K.K. Nagar, Sivakasi - 626 130
Tamil Nadu
Email: support@man-agency.com
This Shipping & Delivery Policy provides general information about our delivery and fulfilment practices. Specific orders may be subject to additional terms, arrangements, or requirements communicated during the order process. Nothing in this policy is intended to limit any rights or obligations that cannot be excluded or limited under applicable law.